How to return an order

Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal when shopping with AJ Scooters.

The withdrawal period expires 14 days after the day you receive your item. If you have ordered multiple items in one order and they are delivered separately, the withdrawal period begins when you receive the last item.

To exercise your right of withdrawal, you must notify us within 14 days of receiving the product. You can do so by sending an email to info@ajscooters.dk or by using the standard withdrawal form.

Simply refusing to accept the product does not constitute exercising your right of withdrawal unless you also notify us.

Partial Withdrawal

If you have purchased multiple items from us, you can return one or more items even if they were purchased in the same order.

Note that shipping costs will not be refunded if you withdraw from part of your purchase.

Returns

Once you have notified us of your withdrawal, you have 14 days to return the item. You are responsible for covering return shipping costs, and you bear the risk if the item is damaged during transport.

We only accept packages sent directly to our address. If you send a package to a parcel shop, we will charge a fee of EUR 20.

You can also withdraw from the purchase by notifying us and personally delivering the product to our address by prior arrangement.

Exchange

If you wish to exchange an item, follow this procedure:

1. Return the item you want to exchange. Once we receive the item, we will process the refund.
2. Place a new order for the desired item.

Refunds

If you withdraw from your purchase, you will receive a refund. If the item has depreciated in value due to use beyond what was necessary to assess its nature, properties, and function, we will deduct an amount corresponding to the loss in value.

We will refund all payments received from you, including delivery costs (except additional costs if you selected a more expensive delivery method than our standard shipping), within 14 days from the day we receive your withdrawal notification.

Refunds are issued using the same payment method used for the original transaction unless otherwise agreed. We may withhold the refund until we have received the returned item unless you provide proof of return shipment.

Exceptions to the Right of Withdrawal

You cannot withdraw from the following agreements:

• Events scheduled for a specific date.
• Custom-made or personalized products if production has commenced with your prior consent.

CUSTOMS CHARGES, IMPORT FEES AND TARIFFS

International orders may be subject to import fees, customs duties, value added taxes (VAT), etc. These costs are NOT included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer.

AJ Scooters cannot provide information about these fees. Please contact your customs office for detailed information. If you refuse a package at customs, customs will either destroy it or send it back to us (we have no control over this). If they destroy it, you will not be entitled to a refund. If they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.