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Terms and conditions | AJ Scooters

Terms and conditions

 

CONTACT

AJ Scooters is established in 2014.

MAIL

info@ajscooters.dk

PHONE

(+45) 9394 4003

 

OWNED AND RUN BY

CROS ApS
Lysagervaenget 39
DK8722 Hedensted
CVR: 29424772

Established in 2006.

 

ORDER

All prices are stated as a starting point including 25% VAT. All pre-prizes are indicative list prices, competitor prices or AJ Scooter's own pre-prizes. Prices are daily prices. In the event of delays, restraining orders or sold out items, we will endeavor to inform you as soon as possible and what we can do about it.

PRICE ERRORS

If a price is obviously wrong, and you should have discovered it, we are not required to provide the product at the wrong price.

At ajscooters.com you can only order goods through our website. If you have any queries for items that are not on the site, please feel free to contact us.

If you have created an account, you can log in and view the content and order status of all previous orders. If you did not create an account, the agreement will appear on the order confirmation you received via email.

When you trade with ajscooters.com you enter into agreements in English.

 

PAYMENT

On ajscooters.com you can pay with:

  • VISA & VISA Elektro
  • Mastercard
  • Maestro
  • Bank transfer

No fees are charged for credit cards. However we a charge fees using types of card issued outside the EU and company cards.

The amount will not be drawn from your card account until the goods are dispatched. 

If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website. 

If you pay by bank transfer, you are not protected by the scheme granting the right to object. 

  

FREIGT

We use GLS, CoolRunner and PostNord for foreign parcels. Shortly after we send your order you will receive a track & trace number so you can follow your package. We will send your order as soon as possible when we have received your order. Note that the order will not be shipped until all items are in stock. The recommended delivery time is 1-10 days unless otherwise stated on the individual item.

In addition to the price of the goods, you will sometimes have to pay shipping costs. Shipping costs are always clear in the ordering process and in your order confirmation, which you receive via email. Shipping costs are based on order weight and size.

 

CANCELLATION RIGHTS  

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. 

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (insert the e-mail address) or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

CANCELLATION PART OF THE PURCHASE

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. 

Please note that freight charges will not be refunded if you cancel part of your purchase.

RETURNING THE GOODS

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport. 

NO RIGHT TO CANCELLATION

The following agreements cannot be cancelled: Events where a date has been set in advance.

THE STATE OF THE ARICLE WHEN YOU RETURN IT

If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded. 

We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.

REFUND OF THE PURCHASE SUM

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

SEND THE ARTICLE TO:

AJ Scooters
Lysagervaenget 39
8722 Hedensted 
Denmark

We will only accept packages sent directly to this address.

 

RIGHT TO MAKE COMPLAINTS

When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.   

SEND THE ARTICLE TO:

AJ Scooters
Lysagervaenget 39
8722 Hedensted 
Denmark

We will only accept packages sent directly to this address. When you return the article, please attach a detailed description of the problem. 

 

PERSONAL DATA POLICY

We need the following information when you trade with us: Name, address, telephone number and e-mail address.  

We register and pass on the personal details which are necessary to deliver the goods to you. 

Personal data is registered with AJ Scooters and is kept for five years, after which the details are deleted. 

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection. 

On www.ajscooters.com the person responsible for data is AJ Scooters 

You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: (insert e-mail address). 

WHERE CAN YOU COMPLAIN

If as a consumer you want to complain about your purchase, please contact info@ajscooters.dk If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

 

Center for Klageløsning

Nævnenes Hus

Toldboden 2

DK-8800 Viborg

www.forbrug.dk

 

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr  

 

 

STANDARD CANCELLATION FORM

(This form is only to be filled in and returned when the right to cancel is exercised.)

 

To:

AJ Scooters

Lysagervaenget 39

8722 Hedensted

Denmark

e--mail: infor@ajscooters.dk

 

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

__________________________________________________________________________________

 

Ordered, date: _______________________________     Received, date: _______________________________

 

Consumer’s name: ______________________________________________________________________

 

Consumer’s address:  ___________________________________________________________________

 

Consumer’s signature: _________________________________________      Date: _________________

(only if the content of the form is given on paper)

 

 

The terms of business were last updated on 07.01.2020